Privacy Policy

Last Updated: 20/June/2026

This Privacy Policy explains how messenger-replier operated by Chat Empanada collects, uses, stores, shares, and protects information when you interact with our messaging application through Meta messaging services, including Facebook Messenger and any other Meta messaging channels we enable.

By sending a message to our app, using our chatbot, clicking a message button, submitting information, or otherwise interacting with us through Meta messaging services, you agree to this Privacy Policy.

1. Who We Are

App Name: Messenger Replier
Company: Chat Empanada
Website: chatempanada.com
Contact Email: empanada@chatempanada.com
Business Address: Madrid

Our app is designed to receive, process, and respond to messages from people who choose to chat with us through Meta messaging services.

2. Information We Collect

We only collect information that is reasonably necessary to operate the chat experience, respond to users, maintain security, and comply with legal and platform requirements.

Information Received From Meta

When you message our app through Meta messaging services, we may receive certain information from Meta, including:

Your Meta page-scoped user ID or messaging identifier.
Your public profile information, such as name or profile picture, when made available by Meta.
The message content you send to the app.
Message timestamps, delivery status, read status, and interaction history.
Buttons, quick replies, forms, or menu options you click inside the chat.
Attachments you choose to send, such as images, videos, audio, files, or other media.
Opt-in or subscription status for allowed messaging features.
Information You Provide Directly

You may voluntarily provide information in the chat, such as:

Name.
Email address.
Phone number.
Order details.
Support questions.
Preferences.
Any other information you choose to type or send.

Please do not send sensitive personal information unless it is necessary for the purpose of the conversation.

Technical and Security Information

We may collect limited technical information, such as:

Logs showing when messages were received and processed.
Error logs.
Bot interaction history.
Security signals used to prevent spam, abuse, fraud, or unauthorized access.
Server request data related to our systems.
3. How We Use Your Information

We use your information for the following purposes:

To receive and respond to your messages.
To operate the chatbot or messaging automation.
To provide customer support.
To continue conversations you start with the app.
To personalize responses based on your previous interaction with the app.
To process requests, inquiries, purchases, appointments, subscriptions, or support tickets.
To send follow-up messages where allowed by Meta policies and applicable law.
To manage opt-ins, unsubscribes, and messaging preferences.
To detect, prevent, and respond to spam, fraud, abuse, or security incidents.
To comply with legal obligations and Meta platform requirements.
To improve app functionality, reliability, and user experience.
4. Meta Messaging and Platform Data

Our app may receive information from Meta only when you interact with our app, message our connected Page, click an ad that opens a messaging conversation, opt in to receive messages, or otherwise engage with our Meta-connected experience.

We process Meta platform data only for the purposes described in this Privacy Policy.

We do not use Meta platform data to build, improve, or supplement unrelated advertising profiles. We do not sell Meta platform data. We do not transfer Meta platform data to unauthorized third parties.

5. Promotional and Follow-Up Messages

We may send messages through Meta messaging services only when permitted by Meta’s messaging rules and applicable law.

This may include:

Direct replies to your messages.
Transactional or service-related updates.
Support follow-ups.
Messages you specifically requested.
Recurring or promotional messages only where you have provided the required opt-in or consent.

You may stop receiving non-essential messages by replying with words such as STOP, UNSUBSCRIBE, CANCEL, or by contacting us at [Privacy Email Address].

6. How We Share Information

We do not sell your personal information.

We may share information only in limited situations, including:

Service Providers

We may use trusted vendors to help operate the app, hosting, databases, analytics, customer support, automation, security, or messaging infrastructure. These providers may process information only as needed to provide services to us.

Meta

Because the app operates through Meta messaging services, Meta may process your information according to Meta’s own terms and privacy policies.

Legal and Safety Reasons

We may disclose information if required to:

Comply with applicable law.
Respond to lawful requests.
Protect our rights, users, business, or systems.
Investigate fraud, abuse, spam, or security issues.
Enforce our terms or policies.
Business Transfers

If our business is sold, merged, reorganized, or transferred, information may be transferred as part of that transaction, subject to this Privacy Policy or a policy with substantially similar protections.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of your conversation.
Whether support, billing, legal, or security records are required.
Whether you have requested deletion.
Our legal, tax, accounting, fraud prevention, or compliance obligations.
Meta platform requirements.

Unless a longer period is required for legitimate business, legal, or security reasons, we aim to delete or anonymize chat-related personal data within [insert retention period, for example: 90 days, 180 days, or 12 months] after it is no longer needed.

8. Data Deletion Instructions

You may request deletion of your data at any time.

To request deletion, you can:

Send an email to empanada@chatempanada.com with the subject line “Data Deletion Request.”
Include the name of the app, your Meta profile name, and any details that help us locate your chat record.
You may also send “DELETE MY DATA” inside the chat, if this feature is enabled.

After receiving your request, we will verify and process it according to applicable law and Meta platform requirements.

When deletion is completed, we will delete or anonymize personal information associated with your messaging interaction unless we are legally required or permitted to keep certain records.

9. Meta App Removal and Data Deletion

You may also remove the app or connected experience through your Meta account settings.

If Meta sends us a data deletion request related to your account, we will process the request according to Meta’s platform requirements and delete applicable data associated with your Meta messaging identifier, unless retention is legally required.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your information.
Opt out of certain uses of your information.
Not be discriminated against for exercising privacy rights.

To exercise these rights, contact us at [Privacy Email Address].

We may need to verify your identity before completing certain requests.

11. International Users

If you access or use our app from outside the country where our business or servers are located, your information may be processed in another country.

Where required, we use appropriate safeguards for international data transfers and process personal information according to applicable privacy laws.

12. Children’s Privacy

Our app is not intended for children under the age of 13, or the minimum age required by law in your location.

We do not knowingly collect personal information from children. If we learn that we have collected information from a child without proper consent, we will delete it as required by law.

13. Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

These may include:

Secure server infrastructure.
Access controls.
Encryption where appropriate.
Logging and monitoring.
Limited employee or contractor access.
Security review of service providers.

No system is completely secure, so we cannot guarantee absolute security. However, we take reasonable steps to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

14. Sensitive Information

Our app is not designed to collect sensitive personal information, such as government ID numbers, financial account numbers, medical information, biometric data, precise location, or highly sensitive personal details.

Please do not send sensitive information through the chat unless we specifically request it and it is necessary for the service.

If sensitive information is accidentally submitted, we may delete it or process it only as necessary to respond to your request, comply with law, or protect safety and security.

15. Automated Responses

Our app may use automated systems, chatbot logic, artificial intelligence, or predefined workflows to respond to messages.

Automated responses are used to provide faster assistance, route inquiries, answer common questions, and improve the chat experience.

Do not rely on chatbot responses as legal, financial, medical, or professional advice unless we clearly state that the service is intended for that purpose and qualified professionals are involved.

16. Analytics and Improvement

We may review aggregated or de-identified information to understand how users interact with the app and improve performance.

Where possible, we use aggregated, anonymized, or minimized data rather than identifiable personal information.

17. Third-Party Links

Our messages may include links to third-party websites, services, payment pages, forms, or platforms.

We are not responsible for the privacy practices of third-party websites or services. You should review their privacy policies before providing information to them.

18. Cookies and Website Tracking

The messaging app itself may not use cookies. However, if you click a link that opens our website, landing page, checkout page, or support page, that website may use cookies, pixels, analytics tools, or similar technologies.

Those technologies are governed by our website privacy and cookie practices, where applicable.

19. Do Not Sell or Share Personal Information

We do not sell your personal information.

We do not share your personal information for cross-context behavioral advertising unless clearly disclosed and legally permitted.

If this changes, we will update this Privacy Policy and provide any legally required opt-out options.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice through the app, website, email, or other appropriate method.

Your continued use of the app after changes are posted means you accept the updated Privacy Policy.

21. Contact Us

For privacy questions, data access requests, deletion requests, or complaints, contact us at:

Chat Empanada
Email: empanada@chatempanada.com
Website: chatempanada.com
Address: Madrid